Prompt and professional support both you and your patients can rely on
Virtual administration and reception services are an affordable option for specialists who don’t need full-time onsite staff, who practice from different consulting rooms, or who are starting out in private practice. Outsourced support provides stability and flexibility for a growing clinic with consistent communication and a single point of contact.
Using our service to support busy front of house staff our Call Overflow Flow service is perfect for busy General Practices.
With reliable off-site medical office support you’re in safe hands
Virtual administration services are operated by staff handpicked for administrative skills, medical industry experience, competency and customer care. Your dedicated Hoxton Project Manager will document your processes, policies and procedures and you can rest assured your offsite medical staff will reflect your professional image and free you from managing correspondence, messages and tasks.
|Reception services||Administration Services|
|Personalised and centralised booking system accessed via your practice software||Management of all correspondence, both electronic and paper|
|All calls to your own phone number, answered during normal business hours||Appointment confirmation reminders via SMS and letters to new patients|
|Appointment bookings and rescheduling made directly into your database||Follow up of outstanding documentation such as referrals and results|
|Personal messages relayed via email, text or phone call||Diary management|
|After hours message recording service and follow up||Also available Medical and Surgical Billing|
|Two-way correspondence with patients and referring doctors (return messages)||Also available Medical Transcription|