Our  Virtual Administration and Reception Services are ready to support your private practice. We will give you complete flexibility and mobility to work anywhere using a centralised, accessible and secure administration system.

Our Virtual Administration and Reception Services are operated by teams of experienced medical receptionists. We operate a telephone point of contact for your patients, your referring doctors and other stakeholders, as well as dependable administration support.

Our staff are selected for their varied medical industry experience. We provide exceptional customer service, a high level of patient care and support from administration professionals who are adaptable and confident with technology.

Your dedicated offsite medical secretaries will have a clear understanding of your practice and patients. Together with your Hoxton Project Manager, you will have your processes, policies and procedures documented.

Reception Services

The Reception component of these services provides a fully centralised booking system. We will access your practice software, and give your practice an efficient and professional image even when there is no-one in your rooms.

This service will provide:

  • An experienced medical receptionist answering all your calls during normal business hours (Monday to Friday excluding public holidays)
  • Appointment bookings made directly into your medical database, including any rescheduling required
  • Delivery of personal messages relayed via email, text or phone call
  • After hours message recording service and follow up

Administration Services

The Administration services will give you  confidence that your practice is operating as efficiently as possible, improving your patient attendance and freeing you from the burden of managing patient correspondence, messages and tasks.

This service will provide:

  • Management of incoming and outgoing correspondence, both electronic and paper
  • Appointment confirmation reminders via SMS and letters to new patients
  • Co-ordination of tasks, messages and emails (e.g. responding to tasks set by you)
  • Follow up of outstanding documents such as referrals and results

Once your practice has been successfully and expertly setup, we also offer ongoing support and administration management for your practice including: