Meet the Virtual Administration & Reception Team – Part 2
As key members of the Hoxton team, Bliss and Maddie smooth the way to better running practices and better patient experiences. Read how they do it and why they love working at Hoxton.
Meet the Virtual Administration & Reception Team – Part 1
Jess Hall & Ashley Lill, key members of the Hoxton team, explain how they support doctors and their patients, and how the culture at Hoxton makes it such a great place to work.
How much to increase your professional fees in 2023
The cost of money is a hot topic as headlines scream inflation and even polite conversation strays into the economy, home loan rates and difficulties with finding staff. This formal
4 things every practice owner should know about effective practice management – Pt4
Part 4: Financial Oversight This is the fourth article in a series on effective practice management. As noted in the introduction to this series (see Post 1), each of these
4 things every practice owner should know about effective practice management – Pt3
Part 3: Human Resources This is the third article in a series on effective practice management. As noted in the introduction to this series (see Post 1), each of these
4 things every practice owner should know about effective practice management – Pt2
Part 2: Performance management – benchmarking, reporting and agility This is the second article in a series on effective practice management. As noted in the introduction to this series Part
4 things every practice owner should know about effective practice management
The 4 building blocks of effective management As the owner of a general practice, you’re spinning a lot of plates. You’re the visionary and the strategic leader. You have ultimate
The 7 warning signs it’s time to hire a virtual medical receptionist
Is your current set up supporting your practice effectively? Here are the signs it’s time to outsource.
How to prepare your medical practice for The Great Resignation
Are you finding it hard to find new administrative staff or a manager for your practice? If so, you’re not alone. The market is changing unlike any trends we’ve seen
1.91% or 2.5%: what is a reasonable increase to make to your 2022 fees?
The AMA have published their annual Medical Fees Index The AMA Medical Fees Index (MFI) is a weighted average of the cost and wage indices impacting the cost of practice
Are you a Medical Practice with massive Payroll Tax Liabilities?
Our clients, and medical practices around Australia, have followed the outcomes of a recent case taken by the Commissioner of State Revenue in NSW with great interest. At stake is
How to work with a Remote Practice Manager
Remote Practice Manager….. How does this work? The typical Medical Practice Manager spends a majority of their time caught up in the day-to-day running of the practice. They frequently become
Hoxton MPM – Australia’s Healthiest Workplace
During June and July the whole team at Hoxton MPM participated in Australia’s Healthiest Workplace Challenge. The event was hosted around the Shae Wellness integrated platform that uses a mix
Six Actions to improve Governance in your Medical Practice
Most medical practice owners have been trained in the concepts of clinical governance, in hospital and university. These are the important rules, systems and processes that guide the daily activities
How do you replace a Practice Manager?
I was not surprised to find from our survey of practice owners that their worst nightmare in business would be their practice manager resigning. This scenario rated higher than tax
The five most important metrics for serious practice owners
It is not sufficient for practice owners to simply operate a medical practice in order to pay staff, pay for utilities and keep some cash in the bank for the
Five things you must do when taking over a colleague’s medical practice
Like most doctors Krishna describes her business skills as ‘non-existent’. She is a highly trained gynaecologist with some research and medical school prizes. On returning from her overseas fellowship an
Gentu and Cloud Practice Management Software
Episode 5: The Hoxton Admin team use 12 different Practice Management Software systems each day, so we’re in a great position to compare and contrast software in the market place.
Digital Health in Private Practice with Clinic to Cloud
Episode 4: In this show we speak with Rafic Habib who invented Clinic to Cloud, the first truly web-based application Practice Management System designed for Australian doctors. We talk about
When and how to increase your fees in 2021
The AMA have published their annual Medical Fee Index The AMA Medical Fees Index (MFI) is a weighted average of the cost and wage indices impacting the cost of practice
Understand the true cost and burden of medical transcription
A profitable medical practice understands its costs. To be successful in any business, owners and managers must have a deep understanding of their costs. Medical practices are no different. It’s
Medicare Basics and Private Billing Strategies
Episode 3: We discuss the basics of the Australian Medicare system, its integration with Private Health Insurace and how to play by the rules. Lena Wallish, the Hoxton Medical and
Pandemics force change: making the most of change through a practice health check
Modern Changes Having endured some of the largest adjustments in living memory due to Covid-19, many of us have ‘change fatigue’ and yearn for simpler times. Despite this, most healthcare
The Dark Art Of Reconciliation with Surgical Partners
Episode 2: In this show we open up the black-box of Surgical Partners, a magic piece of technology that solves a problem that many doctor business owners don’t even know
Policies, Procedures and PracticeHub
Episode 1: Today we’ll open up the pages on the rule book of medical practice, the guide for staff and the map for business operations. The repository of your practice’s
Hoxton Billing App v3.0 Update
The Hoxton Billings team are pleased to announce the launch of our latest release Mobile Billing App. Packed full of useful features, one of the highlights is the new update
Telehealth Road Test: What platform is best for your practice?
Hoxton has road tested some of the best platforms provided and used for telehealth. Find out which one suits your practice.
When and How to Index your Fees in 2020
The AMA have published their annual Medical Fee Index The AMA Medical Fees Index (MFI) is a weighted average of the cost and wage indices impacting the cost of practice
How to optimise your letters and minimise the cost of medical transcription
One of the essential ingredients of Medical Practice is communication with other health care professionals and in particular letters back to the referring doctor.
Four Tips For Finding The Best Staff For Your Practice
Back in the day, newly qualified doctors expected to set up their Private Practices in the front room of a double fronted Victorian terrace house in an inner suburban street.
Measuring The Costs of Running a Medical Practice
Establishing an understanding of the operating costs of a medical practice can be difficult. An absolute requirement of useful business plans for medical practices is a detailed understanding of the
Do you need a practice manager?
There is an assumption among doctors in private practice that people working as Practice Managers manage practices. This is not surprising given the job-title, but beyond the descriptor the role
Clarity: Understanding Private Patient Billing
The way Private Health Funds operate when it comes to claiming and setting rebates for services can be confusing. Doctors can register for different Health Insurance Schemes, and each has
Choosing Your Medical Practice Software
We know that one of the single biggest challenges in establishing your medical practice is deciding on what Medical Practice Software to choose. This decision can make or break a