Call Overflow Virtual Reception Service (COVR)

Professional back-up for your staff.
Your Hoxton Team, in our office.

Off site back-up for your reception team is the ideal way to increase your service to patients and referring doctors without having to add extra staff to your front desk. Our carefully trained teams work throughout the day to increase your telephone answering and reception capabilities. This outsourced support provides stability in the face of staff shortages and flexibility to adapt to changing needs with consistent communication and a single point of contact.

With reliable off-site reception support you’re in safe hands

Virtual reception services are operated by staff handpicked for medical industry experience, competency and customer care. Your dedicated Hoxton Manager will provide a single point of contact using your documented processes, policies and procedures to provide a seamless experience for your patients and reflect your professional image.

Call Overflow off-site telephone support helps your team operate better

Call overflow virtual reception is an efficient option for GP practices and busy practices who are looking to improve the efficiency of the front-desk team or who are missing out on patient calls and visits by not being able to answer the phone. Outsourcing call overflow means patients feel supported in clinic and on the phone by staff who are focused on their needs, and staff feel less distracted and more supported too.

Virtual Reception Services

Personalised and centralised booking system accessed via your practice software.
All calls to your own phone number answered during normal business hours.
Appointment bookings and rescheduling made directly into your database.
Personal messages relayed via internal messaging, email, text or phone call.
After hours message recording service and follow up.
Two-way correspondence with patients and referring doctors (return messages).

Administration Services

Management of all correspondence, both electronic and paper.
Appointment confirmation reminders via SMS and letters to new patients.
Follow up of outstanding documentation such as referrals and results.
Diary management.
Medical and surgical billing.
Medical transcription.

We build-out your practice team with courteous points of contact, so you can focus on your most important work.