Services

Virtual Administration & Reception Service (VARS)

Prompt and professional support both you and your patients can rely on

Virtual administration and reception services are an affordable option for medical specialists who don’t need full-time onsite staff; who practice from different consulting rooms, or who are just starting out in private practice. Outsourced support provides stability and flexibility for a growing clinic with consistent communication and a single point of contact.

With reliable off-site medical office support you’re in safe hands

Virtual administration services are operated by staff handpicked for administrative skills, medical industry experience, competency and customer care. Your dedicated Hoxton Project Manager will document your processes, policies and procedures and you can rest assured your offsite medical staff will reflect your professional image and free you from managing correspondence, messages and tasks.

Call Overflow off-site telephone support helps your team operate better

Virtual reception and call overflow is an efficient option for GP practices and busy multi-doctor practices who are looking to improve the efficiency of the front-desk team or who are missing out on patient calls and visits by not being able to answer the phone. Outsourcing call overflow means patients feel supported in clinic and on the phone by staff who are focused on their needs, and staff feel less distracted and more supported too.

Reception and call overflow services

Personalised and centralised booking system accessed via your practice software.
All calls to your own phone number answered during normal business hours.
Appointment bookings and rescheduling made directly into your database.
Personal messages relayed via internal messaging, email, text or phone call.
After hours message recording service and follow up.
Two-way correspondence with patients and referring doctors (return messages).

Administration Services

Management of all correspondence, both electronic and paper.
Appointment confirmation reminders via SMS and letters to new patients.
Follow up of outstanding documentation such as referrals and results.
Diary management.
Medical and surgical billing.
Medical transcription.
  • Efficient and helpful
  • Prompt and accurate
  • Thorough and resourceful
  • Warm and professional
  • Fully trained and technically skilled
  • Australian based

We build-out your practice team with courteous points of contact, so you can focus on your most important work.