Prompt and professional support both you and your patients can rely on

Virtual administration and reception services are an affordable option for specialists who don’t need full-time onsite staff, who practice from different consulting rooms, or who are starting out in private practice. Outsourced support provides stability and flexibility for a growing clinic with consistent communication and a single point of contact.

Using our service to support busy front of house staff our Call Overflow Flow service is perfect for busy General Practices.

With reliable off-site medical office support you’re in safe hands

Virtual administration services are operated by staff handpicked for administrative skills, medical industry experience, competency and customer care. Your dedicated Hoxton Project Manager will document your processes, policies and procedures and you can rest assured your offsite medical staff will reflect your professional image and free you from managing correspondence, messages and tasks.

Reception servicesAdministration Services
Personalised and  centralised booking system accessed via your practice softwareManagement of all correspondence, both electronic and paper
All calls to your own phone number, answered during normal business hoursAppointment confirmation reminders via SMS and letters to new patients
Appointment bookings and rescheduling made directly into your databaseFollow up of outstanding documentation such as referrals and results
Personal messages relayed via email, text or phone callDiary management
After hours message recording service and follow upAlso available Medical and Surgical Billing
Two-way correspondence with patients and referring doctors (return messages)Also available Medical Transcription

We give your practice the professional edge, so you can focus on your most important work. Get in touch today.

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Specialist Physician, Surgeon, Psychiatrist, Radiologist etc
Yes
Specialty

Number of Half Day Consulting Sessions Per Week


General Practice Specialist
Yes
Number of GPs in Practice

Minimum Phone Hours Required Per Day
(We're available all day for your patients 9am-5pm)

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Precise Hours of Phone Answering Per Day